Contact Us
Order Status
Check rebate status
Customer Service
Toll-free for US and Canada
800-336-8915
Phone
1-208-363-5790
Toll-free for Australia and New Zealand
1-800-142982
Hours (MST):
Monday - Friday: 7am - 6pm
Saturday: 8am - 2 pm (chat only)
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Top Customer Service Threads
Live Chat
Send us an e-mail
Still can't find the answer you need? No problem. Select a category from the list below that best describes your question, then click the "e-mail Customer Support" button to submit your question to the Crucial Memory Experts.
To ensure delivery of e-mail communications from Crucial you may need to add the @micron.com domain address to your safe list or address book. Crucial e-mails are delivered from the @micron.com domain address as Crucial is a brand of Micron Technology, Inc.
Returns
Visit our Product Returns page to return an item or get more information about our warranty.
Mailing Addresses and Phone Numbers
Crucial Headquarters
Crucial Headquarters
3475 E. Commercial Ct.
Meridian, ID 83642
USA
Product Returns
All returns must be accompanied by an
RMA number.
Once you have received an RMA number, please include all information and ship to:
3475 E. Commercial Ct.
Meridian, ID 83642
USA
Payment / Remittance Address
Crucial Technology
12831 Collections Center Drive
Chicago, Illinois 60693
For Overnight Mailing
Bank of America Lockbox Services
Crucial Technology
12831 Collections Center Drive
Chicago, Illinois 60693
These are remittance addresses only. Please use the "product returns" address if you need to return a product.
Technical Support
Toll-free for US & Canada
800-336-8915
Phone
1-208-363-5790
Hours (MST):
Monday - Friday: 7am - 6pm
Media Relations
Contact Information for US Media Inquiries
Kelly Sasso
Media Relations Manager
Telephone: 208-363-5654
Monday-Friday: 8am-5pm (mountain time)
Fax: 208-363-5501
E-mail:
Contact Information for US Events and Promotions
Sam Harmer
Public Relations Manager
Telephone: 208-363-5645
Monday-Friday: 8am-5pm (mountain time)
Fax: 208-363-5501
E-mail:
Please note: No technical or customer support available at this phone number. Please contact customer service directly.
Contact Information for UK Media Inquiries
Gill Kelso
Public Relations Manager
Telephone: +44 (0)1355 586267
Monday-Friday: 8:30am-5:30pm (GMT)
Fax: +44 (1355) 586001
E-mail:
For Advertising
Ed Walker
Advertising Manager, Crucial Technology
Telephone: 208-363-5528
Monday-Friday: 8am - 5pm (MST)
Fax: 208-363-5597
E-mail:
gewalker@micron.com
Employment Information
Thank you for your interest in Crucial Technology!
We are excited that you are interested in our company. As a member of the Micron Technology family, all Crucial employment inquiries must go through Micron recruiting. To search Micron's Employment and Job Search Site for current opportunities,
click here.
To submit your resume
Check the
Micron Web site for instructions on e-mailing your resume as an attachment or formatted as ASCII text. If you are interested in a specific position, please include the Job Title and/or Job Code found on the job posting in your e-mail.
General Manager
E-mail:
General Manager
Consumer Sales
Toll-free: 800-336-8896 (US & Canada only)
Telephone: 208-363-5790
Monday-Friday: 7am - 6pm (MST)
Saturday: 8am - 2 pm (chat only)
Fax: 208-363-5501
E-mail:
crucial.service@micron.com
Business Sales
Toll-free: 888-363-4167 (US & Canada only)
Telephone: 208-363-5790
Monday-Friday: 7am - 5pm (MST)
Fax: 208-363-5560
E-mail:
crucialbusiness@micron.com
VAR/Reseller Sales
Toll-free: 888-363-2566 (US & Canada only)
Monday-Friday: 8am - 5:00pm (MST)
Telephone: 208-363-5790
Fax: 208-363-5633
E-mail:
cruccust@micron.com
Government & Education Sales
Toll-free: 888-363-2568 (US & Canada only)
Monday-Friday: 7am - 5pm (MST)
Telephone: 208-363-5790
Fax: 208-363-3405
E-mail:
crucialgoved@micron.com